We at Coastal Cleaners field many questions about carpet cleaning from our clients. Below are answers to more common questions. If you don’t find the answer you’re looking for, contact us today and we’ll be happy to help.
Q. Coastal Cleaners just cleaned my carpets – how do I keep them looking great?
A. First, make sure to vacuum regularly with a good-quality vacuum. That will help you get rid of all the dirt, even the dirt you can’t see with the naked eye. Just having the right equipment can help you kept your carpet cleaner.
If you’re trying to clean up a spill, it’s important to use products that don’t need to be rinsed after – don’t use laundry soap or hard flooring cleaners. Instead, add one drop of dish soap and a tablespoon of white vinegar to a cup of water. Dip a white towel in the water and blot out the spill. Scrubbing can damage the carpet fibres, so only dab.
A. To keep your carpet looking its best:
If your carpet has a texture retention warranty, It will need a professional cleaning every year and a half.
A. While we highly recommend at least yearly carpet cleaning, here are some guidelines for cleaning your carpet yourself:
A. Some solvents will affect colorfastness, cause more staining or even damage how stain resistant your carpet is. You should always do a small spot check to assure that the solvent is safe on your carpet. It’s crucial to only use products specifically made for carpets or upholstery. If your carpet has natural fibres, only use products that say they’re safe for those kinds of fibres.
A. Yes. During your appointment we can recommend professional deodorizing products for your particular product. In the meantime, don’t use baking soda or other powder deodorizers, which can damage the carpeting and be very hard to remove.
A. It’s not necessary to apply a new treatment after every cleaning, but it is true that with time and foot traffic the factory-applied coating will wear off. If you’re worried about that, we suggest using 3M Scotchgard™ on the areas of your carpet with the most foot traffic.
A. Using a fluorochemical-based (water-based) after-treatment product will not void your warranty. Solvent or silicone-based treatments may invalidate the warranty. Coastal Cleaners only uses 3M Scotchgard™ (fluorochemical-based) treatment.
A. The answer depends largely on how much traffic your carpet receives. Low-traffic areas carpets can go 12 to 18 months between professional cleanings, but high-traffic areas may need to be cleaned more often. Households with pets, children or smokers should have their carpets cleaned professionally two to four times each year. We also suggest vacuuming once a week to get rid of allergens and keep the area well maintained in between our visits.
A. How often your carpets should get cleaned depends on your situation. The following information from the IICRC S100 Standard and Reference Guide for Professional Carpet Cleaning is a guide to cleaning frequencies for carpet. Factors to consider include: traffic, soil level, vacuuming schedules, spot cleaning schedules, professional interim cleaning schedules, and restorative cleaning schedules.
Remember: It's important to follow the carpet manufacturer's recommended cleaning schedule to maintain your warranty.
If you have:
Q. Are all professional carpet cleaners alike?
A. No, because if your carpet cleaning technician isn’t properly trained then your carpets will not be completely cleaned. Your carpet cleaning professional should be certified by the Institute of Inspection, Cleaning and Restoration, which is earned through comprehensive training and examinations. This certification will show you that your technician knows that they’re doing.
Q. How does Scotchgard™ Protection work?
A. Scotchgard provides effective carpet protection by surrounding each fibre. This improves the fibres' resistance to stains and everyday soiling.
A. Scotchgard Protection should provide long lasting benefits if proper maintenance is performed between treatments. However, any hot water extraction cleanings will eventually diminish the protection. For optimal results, 3M recommends that you reapply the protector after every hot water extraction, as well as at least after every second HOST® dry extraction cleaning.
A. Some carpet fibres may not exhibit the beading that you think of when you talk about Scotchgard Protection. This happens when there are spaces between loosely woven carpet piles. However, this should not affect the effectiveness of the application.
A. Scotchgard Protection isn’t meant to be a waterproofing agent for carpeting. However, the product will still provide improved resistance to water-based liquids.
A. Yes, they are safe and have been safely used in homes for more than 20 years. All Scotchgard products have undergone extensive testing before being sold to the public.
A. Soil can greatly hurt your carpet's appearance, so you can't vacuum too often. Using a beater-bar on your vacuum will raise the carpet pile while it removes soil. You should also clean up spills immediately, making sure to blot the area instead of rubbing or brushing.
A. No. It’s important to the life of your carpet that you chose only high quality cleaning products. 3M is very distinct in how it creates and tests its products. It’s a brand well-known for working with specific natural and synthetic carpet fibre types. This ensures optimum performance on any given carpet.